Dealing with Challenging Conversations (For All UNISON Members)

25 June 2024 9:30am–12:30pm

Online

Tuesday 25 June ONLINE (9.30am – 12.30pm) This course is for members who are required, as part of their job, to deal with challenging conversations face-to-face. Learn how to communicate effectively with customers and service users and how to de-escalate challenging conversations. On completion of the course you will be able to: Understand how to appropriately […]

Trans Ally Training (For All UNISON Members)

26 June 2024 9:30am–12:30pm

UNISON West Midlands Regional Centre, 24 Livery Street, Birmingham, B3 2PA

IN PERSON at UNISON West Midlands Regional Centre As I’m sure you are aware, 2024 has been designated as the Year of the LGBT+ Worker and will be marked by a number of events across all levels of the union throughout the year. To assist with the launch of this, the Regional Education Team has […]

Getting Great at MS Excel – Level 3 (For All UNISON Members)

9 – 10 July 2024

Online

Tue 9 and Wed 10 July (9.30am-1.30pm) This course is for those people who really want to find out how Excel can help them perform better. Gain the skills to create macros, collaborate with others, audit and analyse worksheet data, incorporate multiple data sources, and import and export data. Upon successful completion of this course, […]